General booking notes.
Dear Guests, It is important you read our policy in full and understand our cancellation policy to avoid possible costs and charges due to any unforeseen personal events including testing positive to Covid-19.
By paying your deposit you are agreeing fully to the terms and conditions outlined below ;
- It is suggested that guests seek travel insurance (particularly for longer stays) to cover cancellations, loss of deposits, medical and other emergencies.
- Mouses Retreat does not offer free cancellation for testing positive to Covid-19 prior to arrival.
- Tariff includes firewood and free use of Wi-Fi Internet, hot tub, sauna room, tennis court, bikes and movies on-demand.
- Extra optional items like food baskets, telephone calls, purchased drinks etc must be paid for before departure. Costs will be automatically charged to your credit card otherwise.
- Guests are responsible for damage, loss or theft from their chalet. Replacement costs will be automatically charged to your credit card.
- Two singles staying in the same chalet requesting separate bedding will incur a surcharge of $15.- to cover extra bedding costs and labour.
- Gift vouchers are non refundable and are subject to the same terms as a normal booking.
- No refund for time unused, unless re-let.
- Smoking is only permitted outside your chalet.
- Surcharges and minimum night stays may apply throughout the year.
- A 20% surcharge is applied for stays over all long weekends and between 24th December to 2nd January.
- Tariffs, booking terms and conditions plus our cancellation policy are subject to change without notice.
- All tariffs include GST (Goods and Services Tax).
- Sorry, No pets allowed.
Payment Policy.
- At the time of booking, you will be required to pay a $300.- deposit to secure your chalet, depending on how many nights you have booked. We prefer payment with a credit card.
- * Visa, MasterCard, Debit and Eftpos +0.65% | Amex +2.5%
- Direct payment to our bank prior to arrival for balance - Cost Free
- Other deposit options are available - Cheque. Money Order or PayPal (+ 3%). These options must be paid within 3 days of booking. Contact us directly for details or pay directly via:
- * PAYID: reservations@mouseshouse.com.au
- * Direct Bank Transfer:
- BSB: 704 052 ( QBank - Brisbane )
- Account Number: 1028773
- Account Name: The Mouses House
- A 20% surcharge is applied for stays over all long weekends and between 24th December to 2nd January.
- Reference: Your surname and arrival date i.e. Jones 22 March
- Balance of your account is payable on arrival, unless we request a further deposit for longer stays.
Cancellation Policies.
As we hold your $300.- deposit and booking in good faith, we operate under a 21 day cancellation policy. We have two scenarios :-
Scenario 1:
- Guests wishing to cancel their booking more than 21 days before arrival, a refund is allowed less our cancellation fee $65.-
- If guests wish to change their dates more than 21 days before arrival, this option is cost free
Scenario 2:
- Guests wishing to cancel or change dates for any reason within 21 days prior to arrival day, the chalet time must first be re-let. Otherwise remaining balance of the account is still required.
- If we have fully re-let your booked chalet time, guests are then welcome to a refund less our $65.- cancellation fee, or move the booking to a future date. This option is also cost free.
No Change Cancellation Policy:
- If guests opted for our discounted rate with the No Change cancellation policy, this policy over-rules our standard policy and has the following conditions :-
- Exclusive Offer on Official Site | 2 or 3 Nights Minimum | Sunday to Thursday nights only | Booking can not be amended or cancelled and is non refundable | 100% of the chalet charged at time of reservation | No other discounts allowed | Not available for telephone bookings.
- A 20% surcharge is applied for stays over all long weekends and between 24th December to 2nd January.
We thank you for your understanding of the above terms and conditions
