Privacy Policy.

General notes.

By paying your deposit you are agreeing fully to the terms and conditions outlined below ;

• It is suggested that guests seek travel insurance (particularly for longer stays) to cover cancellations, loss of deposits, medical and other emergencies.
• Tariff includes firewood and free use of Wi-Fi Internet, hot tub, sauna room, tennis court, bikes and movies on-demand.
• Extra optional items like food baskets, telephone calls, purchased drinks etc must be paid for before departure. Costs will be automatically charged to your credit card otherwise.
• Guests are responsible for damage, loss or theft from their chalet. Replacement costs will be automatically charged to your credit card.
• Two singles staying in the same chalet requesting separate bedding will incur a surcharge of $15.- to cover extra bedding costs and labour.
• Gift vouchers are non refundable and are subject to the same terms as a normal booking.
• No refund for time unused, unless re-let.
• No refund for time unused, unless re-let.
• Smoking is only permitted outside your chalet.
• Surcharges and minimum night stays may apply throughout the year.
• A 20% surcharge is applied for stays over all long weekends and between 24th December to 2nd January.
• Tariffs, booking terms and conditions plus our cancellation policy are subject to change without notice.
• All tariffs include GST (Goods and Services Tax).
• Sorry, No pets allowed.

• At the time of booking, you will be required to pay a $300.- deposit to secure your chalet, depending on how many nights you have booked. We prefer payment with a credit card.
• Visa and MasterCard +0.60% card fee | Amex +1.80
• Direct payment to our bank or Eftpos at arrival for balance - Cost Free
• Other deposit options are available - Cheque. Money Order or PayPal (+ 3%). These options must be paid within 3 days of booking. Contact us directly for details or pay directly via:
• * PAYID: reservations@mouseshouse.com.au
• * Direct Bank Transfer:

BSB: 704 052 ( QBank - Brisbane )

Account Number: 1028773

Account Name: The Mouses House

• A 20% surcharge is applied for stays over all long weekends and between 24th December to 2nd January.
• Reference: Your surname and arrival date i.e. Jones 22 March
• Balance of your account is payable on arrival, unless we request a further deposit for longer stays.

As we hold your $300.- deposit and booking in good faith, we operate under a 21 day cancellation policy. We have two scenarios :-

Scenario 1:

• If booking cancelled more than 21 days before arrival, refund is given less our cancellation fee $65.-
• If a guest wishes to change dates more than 21 days before arrival, this option is cost free

Scenario 2:

• If booking is cancelled or guest wishes to change dates within 21 days prior to arrival date, the chalet time must first be re-let. Otherwise full payment is still required.
• If we have fully re-let your booked chalet time, guests are then welcome to a refund less our $65.- cancellation fee, or move the booking to a future date. This option is also cost free.

No Change Cancellation Policy:

• If guests opted for our discounted rate with the No Change cancellation policy, this policy over-rules our standard policy and has the following conditions :-
• Exclusive Offer on Official Site | 2 or 3 Nights Minimum | Sunday to Thursday nights only | Booking can not be amended or cancelled and is non refundable | 100% of the chalet charged at time of reservation | No other discounts allowed | Not available for telephone bookings.
• A 20% surcharge is applied for stays over all long weekends and between 24th December to 2nd January.

We thank you for your understanding of the above terms and conditions