Guest Reviews

We strive to provide quality and individual service to each guest at a personalised level.

Feedback from guests means the world to us. It sets the bar and we try to rise it higher. It helps us to measure our successfulness and improve our customer satisfaction to serve our next guests and you better.

With a new website in 2016, we have started again with new reveiws.

Please read below for independent 'from the heart' reports via revieved emails, review websites like or from guests chalet iPads feedback forms completed upon departure. Other review site include our FaceBook page (click link below), Google and if you wish to review all good and (a few) bad reviews.

iPad feedback :

My husband Gareth and I had a blissful two nights and wished for longer. Snow White is a gorgeous chalet with stunning surrounds. It was a wonderful opportunity for us to reconnect, away from the hectic reality of our daily lives. Thank you - we will be back!!

Guest (April, 2017)

iPad feedback :

Our chalet, The Wicked Witch, was a good choice - so cosy, the stream so close and of course, the hot tub. Only downside the open toilet. Had not stayed at The Mouses House before but discovered the place about 35 years ago - although has grown since then. Told friends who have visited over the years but never made it ourselves. I think it is well-priced these days. Have seen ads in RACQ magazine. I would rate the whole experience a 5 and the information supplied was excellent - emails, pre-arrival, mini iPad, movies. This is out of your hands, but shame there is not a restaurant on the mountain where you could have a nice meal at night. We will be back - sooner, rather than later. Kind regards and thanks

Mary (March, 2017)

iPad feedback :

Wayne and Christine, you guys tick all the boxes for a Excellence in our opinion and experience. Mouses House is truly a relaxing peaceful hideaway with amazing rainforest and animals which you have preserved beautifully with the chalets blending perfectly into the environment. We would come back here in a heartbeat! The walkways, creeks and tranquility that greets you the moment you arrive melts away your stresses instantly. It's a very special place we would encourage family/friends to discover and it's been wonderful place for us to celebrate our 34th anniversary. Kindest regards, 2 happy guests.

Dawn & Hugh (February, 2017)

Written note feedback :

Thank you for the most wonderful relaxing stay.Mouses houseIs absolutely stunning.So private and peaceful.Sheer bliss. Will definitely be back and recommend to family and friends.

Luke & Nicole (January, 2017)

Written note feedback :

Amazing stay for our sixth wedding anniversary. Highly recommend.Thank you.

Jono & Natt (January, 2017)

Feedback :

Absolutely love it here, so secluded and peaceful it's like you are the only 2 people on the earth. Perfect place to relax and reconnect.

Cinderella Chalet (Feb-2017)

Written note feedback :

Thank you for an amazing experience. The cabin was beautiful and the service was outstanding. We will definitely be back for many more stays! Tahli & Mitch (November-2016)

Feedback :

Thank you for a beautiful stay. We were celebrating our 20th wedding anniversary and it was such a relaxing getaway! So peaceful and the visits from the possums (mum & baby) and bush turkeys was a real treat. The breakfast pack was delicious, even more enjoyable cooking it outside on the BBQ and eating with a lovely view. We will definitely be coming back again. Thanks again!

Jo & Tony (October-2016)

Written note feedback :

Thank you for the pleasure of being able to enjoy the chalet 'Sneezy'. We have enjoyed our stay very much and will be returning again in the near future. Sam & Taylor (October 2016)

iPad feedback :

Absolutily wonderfull experience, but as usual far too short, must spend a holiday week here. Deffinately a bucket list must! Happy Chalet (November-2016)

iPad feedback :

I just love staying at Cinderella and wish I could stay more. The peaceful surroundings let me recharge my energy, and have a peaceful time away from demands of daily life. I also love the active wildlife and feed many possums while we are there. Mother possum this year had a baby, but I did not get to take a photo while his head and leg were out of the pouch. Wayne is so easy to talk to and is helpful with anything we may need.

Cinderella Chalet (September-2016)

iPad feedback :

A little piece of perfect rainforest seclusion with luxurious amenities. Do not believe Mouses House could be beaten. Dave and I thank you both very much and we will be returning.

Snow White Chalet (September-2016)

iPad feedback :

This place is just heaven. It is perfect for those who want to get away from the noise and craziness that seems to fill our lives. My husband and I have never felt so relaxed and we have thoroughly enjoyed our 5 night stay here. Staff and facilities of each chalet is amazing, so cosy and warm sitting cuddled up on the couch next to the fire. This definitely wont be our last visit!

Snow White Chalet (September-2016)

Returning guests feedback :

The use of the iPad is a wonderful idea - makes it so much easier to look things up without having to go and ask. Wayne was (and is always) extremely helpful and courteous and nothing appears to be too much trouble. If he says he will do something it is done. Every time we come our room takes our breath away - it is clean, tidy and every little thing is thought of. Also there are subtle changes on each visit whether it be a new vase on the table or a new clock. For us this means they are constantly looking and updating the room. We definitely recommend to all and sundry. From Brendan and I, thank you again for the most wonderful stay we experience each and every time.

Michelle (August-2016)

Dopey chalet :

Our stay at Mouses House Retreat has been sublime and the relaxing at the fireplace or the hot tub was exactly what we needed to celebrate my partners birthday and our recent engagement! You provided homely chalets and solid sleep nights. Everything was perfect and were busy planning our return. Thank you for a beautiful experience!!

iPad feedback (August-2016)

Grumpy chalet :

Great service. When we arrived Wayne gave us a detailed understanding of how to use the chalet and what attractions and restaurants were around. The chalet itself was generously sized with a extra room at the top in the attic area. The design of the chalet is pretty awesome with a roomy kitchen, lounge area, bathroom, fireplace and extra room with a spa bath.

iPad feedback (August-2016)

Belle chalet :

Such a wonderful experience. Everything lived up to our expectations. We did not want to leave and can\'t wait to go again. I think a few visits are in order just to sample the different Chalets. Though none will compare to Belle.....

iPad feedback (August-2016)

Doc chalet :

Absolutely loved our stay at The Mouses House. Loved, loved, loved being totally surrounded by all of the trees/nature. So peaceful. I would so recommend it to anyone looking for a quiet getaway. 10/10.

iPad feedback (August-2016)

Note left in chalet:

Will definitely recommend this beautiful place to everyone. Enjoyed our same very much!

Simon, Angel, Dyarni & D'anna (July-2016)

Note left in chalet:

What an experience!!! We were really happy with everything. Nice place to get away from the busy life. Amazing place to get in touch with nature. We definitely come back. Thank you so much.

A & Y from East Africa (June-2016)

Note left in chalet:

Thank you so so much. We couldn't have asked for a better place to start our honeymoon. Absolutely breathtaking chalet. Great service and provisions. We will recommend and come again.

Matt & Bec (July-2016)

Prince Charming guests :

Jason and myself will definitely be returning. We had a wonderful time were we could just feel like the only two people in the world away from all the hype and really feel like we got away. This is a fairy and magical land and we just are so excited to know we will be returning. Thank you for everything. This place is divine, the service and the people were gorgeous, the setting is majestic!!!! Thank you....

Warmest wishes Maria and Jason xxoo (June-2016)

iPad feedback :

Great relaxing way to spend our three year anniversary. We could not have asked for a better location, beautiful chalet nestled into the amazing rainforest with the flowing stream providing constant natural music. The weather was cold and wet, so it was perfect to get the fireplace going and snuggle in near its warmth. Cooking out on the private veranda let us meet one of the locals a Mountain Brushtail Possum

Prince Charming guests (June-2016)

Guest feedback :

Hi Wayne & Christine, We had a great time. The Chalet was immaculate and you guys had everything sorted out for us with your e-concierge, from nearby attractions to how to light the fire place. All in all we had a wonderful experience.

Thank you, Ragu & Aarnika (June-2016)

iPad feedback :

We had an excellent weekend stay! The cabin was absolutely beautiful and so well prepared for our arrival (it was clean, had lots of firewood, etc.). There were eight adults staying in our cabin (the Doc) and at no point did it feel like we were cramped for space. Wayne was extremely accommodating with respect to our arrival needs- coming up from different cities at different times after work Friday, he was really flexible and helpful with finding suitable places for us to park on site. We would definitely recommend Mouses House to others and will be back to stay ourselves in the future!

Anonymous (June-2016)

Thank you again for our stay. Sleeping Beauty was in immaculate condition and we liked the updated furniture (last stayed in 2011). The wifi was spotty but that was the only issue. We appreciated the fact that you even had wifi - most places don't, so we weren't bothered by that very much at all. I love that the hand written guest books are still in the chalet because I got to see our entry from 2011! Please never remove them :) The Mouses House, specifically Sleeping Beauty which we always choose, is the most magical place. Absolutely beautiful. The fireplace and outdoor hot tub are my favourites, and the indoor one too. We can't speak highly enough about the Mouses House, the service, the environment, the chalet, location and everything else.. Thank you again for making our getaway so memorable.

Regards - Catherine (June-2016)

Dear Wayne

Thank you very very much for a truly wonderful stay first in the very cute snowwhite hello in there totally incredible bill chalets. Your creation that is Belle is truly astonishing, perfection to the very last detailed design furnishings cleanliness and comfort. She is truly unique and will remain a very special memory many years to come. We will be back.

With many thanks Gary and Sarah - NZ (June-2016)

Hi Wayne and Christine

Just wanted to give you a big thank you for our 4 beautiful days we spent at our chalet,it is the second time we have stayed and it was just as wonderful as the first especially with the possums coming for a visit.We would definately recommend the MOUSES HOUSE to anyone who just wants to get away in the peaceful surrounds of the Hinterland.You will definately see us again,

Regards Donna and Vic (May-2016)

Absolutely magical

This place is beyond what we imagine. Thank you so much for providing such a beautiful chalet for us to stay in surrounded by the most glorious rainforest. We will be back for sure! (May 2016)

Hi Wayne

Just thought id send through an email to say how impressed we were with our stay from Monday 25th-Saturday 30th of April. We looked at a few places and we are so glad we chose the MousesHouse for our Honeymoon. It was just divine - we came back home feeling well relaxed. We will definitely be back - thank you for such a lovely stay.

Naomi & Peter (April-2016)

Prince Charming guest

Thank you so much for such a lovely vacation! We absolutely loved our time here. The econcierge was very helpful, quick videos were a great idea and made the level of seclusion even greater :-) Wayne was lovely to deal with and very helpful! Will definitely be planning a return trip

Review by Anonymous (Arpil-2016)

Hi Wayne and Christine

Hi Wayne and Christine. Thanks for the follow up email requesting feedback this morning. Myself and Wife Jen stayed in 'Snow White' on monday night. You must get slightly bored with - or at least desensitised to – all the gushing compliments about your place, but nonetheless here we go again! I reckon you could run the place in the manner of Fawlty Towers and Mouses House would still succeed, given its astonishing location and atmosphere. It's an absolute credit to yourselves and your team that your attention to detail, and gesture, is stellar. We can only imagine the work that goes in to maintaining the properties, both short and long term, and keeping the bar high. So massive kudos to all! And many thanks.

Review by Graeme M (Mar-2016)

We've never seen somewhere so perfect! We spent four nights at this beautiful place and were sad to leave! It's so peaceful and quiet. We can't wait to go back!! It is worth every cent!

Review by Ashleigh F (Jan-2016)

Enquire website

I highly, HIGHLY recommend this location! The retreat was the best place for our honeymoon. We'd always dreamed of going to a little cabin and that's what we got - but a very high quality one! All the chalets are named after the seven dwarfs and have a walkway through the rainforest with enough space between each to make it feel private. You're given your own kitchen and can order food baskets to cook up which was really enjoyable. We were also provided with a large range of movies - may have watched quite a few! It was great to be able to sit back and relax after such a busy wedding week and this was the perfect calming environment. There's some lovely lookouts, walks, waterfalls, cafes around and a town not too far off to get groceries and fuel etc. It was a beautiful cabin and location and we had the best time and didn't want to leave. We can't wait to go back one day.

Review by Zoe S (Nov-2015)

Hi there,

Just wanted to say a HUGE thank you for an absolutely wonderful weekend; Sleeping Beauty was everything we could have hoped for. The food baskets were plentiful and very fresh, the service from everyone encountered was outstanding. The i-pad and its contents was a great touch. It felt like we were in a perfect world all of our own. We can't wait to come back!! Kind regards,

Review by Lawrie & Rachel (Sept-2015)

Dear Wayne and Christine,

All I can say is the mouse's house is incredible. You are fantastic host's and should be very proud of your retreat. Both Pearly and I have never felt so relaxed. We will be definitely coming back. You have one of the greatest retreats around.
Thank you so much for everything. Prince Charming was incredible. Love the wildlife. Thank you again.

Review by Vaughn & Pearly (Sept-2015)

April 2016 Gold List Of Australian Accommodation
Queensland Tourism Award Finalist 2010
Queensland Tourism Award Finalist 2011
ECO Certified
ABIA Winner
Queensland Tourism Award Finalist 2009